In our experience, there are significant knowledge and best practices gaps that torpedo an estimated 80% of SMB AI initiatives. Bain & Company recently published an article with the central premise that AI should not be thought of as a “tool”. We agree with Bain that AI is an opportunity to redesign work and fundamentally rethink operating models, and that management should lead AI implementation from the top.  Here are our INSTANT AI Team’s Top 20 “AI Best Practices For SMB